Protrace Fingerprinting - Privacy Policy

Last Updated: January 13, 2026

Protrace Fingerprinting (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (protracefingerprinting.com), book appointments, use our live scan fingerprinting services, background check services, notary, apostille, translation, or secure shipping in Dallas, Texas.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly
When you schedule an appointment, submit a form, or use our services, we may collect:

  • Full name

  • Phone number

  • Email address

  • Mailing address

  • Date of birth

  • Social Security Number (if required by the requesting agency)

  • Fingerprints (biometric data)

  • Government-issued ID details (driver’s license, passport, etc.)

  • Purpose of fingerprinting (e.g., FBI background check, FDLE Level 2, ATF application, employment, licensing)

Automatically Collected Information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring/exit pages

  • Cookies and similar tracking technologies (for site analytics and functionality)

2. How We Use Your Information

We use your information to:

  • Provide live scan fingerprinting, background checks, notary, apostille, translation, and shipping services

  • Process and transmit fingerprints securely to authorized agencies (FBI, FDLE, ATF, USCIS, employers, licensing boards)

  • Schedule and confirm appointments

  • Communicate with you about your service, updates, or questions

  • Improve our website and services

  • Comply with legal obligations (e.g., reporting requirements for background checks)

  • Prevent fraud or misuse of our services

3. How We Share Your Information

We do not sell your personal information. We may share it only in these limited cases:

  • With government agencies or authorized entities (FBI, FDLE, ATF, USCIS, employers) as required for your fingerprint submission or background check

  • With service providers (e.g., scheduling software, payment processors, shipping carriers) who help us operate the business — all under strict confidentiality agreements

  • To comply with legal requirements, court orders, or law enforcement requests

  • To protect the rights, safety, or property of Protrace Fingerprinting, our clients, or the public

4. Biometric Data (Fingerprints)

Fingerprints are sensitive biometric data. We:

  • Capture and transmit them securely using FBI-approved live scan equipment

  • Store fingerprints on file for up to 60 days after your service to allow for free rescans in case of technical rejection or error

  • Only retain related personal information (name, date, purpose) as required by law or for service records

5. Data Security

We use industry-standard security measures (encryption, secure transmission, access controls) to protect your information. However, no method of transmission over the internet is 100% secure — we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws (e.g., CCPA in California), you may have the right to:

  • Access your personal information

  • Request deletion (subject to legal retention requirements)

  • Opt out of certain data sharing

  • Correct inaccurate data

To exercise these rights, contact us at info@protracefingerprinting.com or (214) 444-9529.

7. Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top shows when it was last revised. Continued use of our services after changes means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:
Protrace Fingerprinting
4131 N. Central Expressway, Suite 323
Dallas, TX 75204
Email: info@protracefingerprinting.com
Phone: (214) 444-9529

Thank you for trusting Protrace Fingerprinting with your personal information.